Frequently Asked Questions

Due to the current global circumstances with COVID-19, it can take up 10-15 business days for domestic orders before the product is received. International Shipping can take up 15-20 business days. 

Please be aware that due to the current global circumstances with COVID-19, tracking numbers need some time to get updated. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at info@rubyandluna.com.

We offer several payment options for your convenience. We accept payments from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, as well as payments made by PayPal and Apple Pay.

Firstly, check that you’re entering the discount code exactly as it appears. Secondly, please be aware that you cannot combine discount codes. You can only use one discount code in each individual order. If it’s still not working, please email us at info@rubyandluna.com and our team will be able to advise you further.

Secured Shipping (US)

We offer Free Shipping on all US orders. The shipping fee is $5 if the order value is less than $100.

Please allow up to 2-3 business days for processing before your order ships.
Shipping takes up to 10 business days.

International Secured Shipping

We offer Free Shipping on all international orders over $100.

The shipping fee is $10 if the order value is less than $100.

For International Shipping, please allow 15-20 business days for delivery.

Due to the current global circumstances with COVID-19, it can take up 10-15 business days for domestic orders before the product is received. International Shipping can take up 15-20 business days. 

In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. 

You should have received a tracking link in the shipping confirmation email, so check this out for any delivery updates. Please be aware that due to the current global circumstances with COVID-19, tracking numbers need some time to get updated. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at info@rubyandluna.com.

Kindly note that our team works hard to get your order dispatched as quickly as possible. Contact us within 24 hours if you want to cancel your order. Past 24 hours, we are not able to cancel the order. In this case, your next option would be to send your pieces back and get a refund.

If you want to change or cancel your order, please contact us immediately. Once your order is processed and shipped out, we are unable to make any changes. 

If you do not receive an email from Ruby & Luna within a few hours of placing your order, please check your spam folder. Alternatively, the email address on file might be spelled incorrectly. If you still need assistance, please contact us!

Don´t worry. We have multiple warehouses and suppliers around the world, so different products/items can arrive at different times. 

If you have received a damaged item, please reach out to our Customer Support team at info@rubyandluna.com. They will help resolve the issue.

If you want to return an item, get in touch with us directly at info@rubyandluna.com.

If for any reason you’re not satisfied, just contact us for a refund. You are always backed up by a 60-day money back guarantee.

Every handcrafted Ruby & Luna piece comes with our Lifetime Warranty. This means that from the date of purchase, we´ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just reach out to us with a photo and description of the issue and we´ll send you a replacement.

We work with top manufacturers to create handcrafted jewelry that is made to last. The warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party outside of Ruby & Luna.